State-of-the-art
infrastructure for INBOUND, OUTBOUND and web enabled call centre to support 24 * 7
operation with the ability to expand rapidly and increase the number of workstations at a
short notice.
State-of-the-art
EPABX, Computer hardware and software and structured LAN Cabling.
Three
Tier Power Backup system viz Mains, DG Set and UPS.
Internet
connectivity on Broadband.
IVR,
ACD, Barge-in, Voice Recording and CTI Facility.
Switched
Network and VOIP facility as per customer requirement.
On
line monitoring and customized MIS reports.
Skilled
and experienced Technical manpower to support 24*7 operation.
Strong HRD for selection, Training and retention of manpower.
Dynamic training programmes.
It consists of Customer Care, Customer Service, Compaign trainings, script modifications,
programme updates, security, Call monitoring and analysis, refresher tranings.
Quality audits. Weekly &
monthly review meetings for maintaining quality standards.
Customized solutions
