MUMBAI
The operations are located in Mumbai from
where we have been operating since 1995. We have about 10,700 sq.ft. which accommodates
275 workstations. Vacant space is available in the building which can be utilized for
expansion requirements.
Some of our Major Customers
Name of
Client |
Description
of Project |
Since When |
| AIRTEL |
Prepaid inbound for Mumbai |
September 2002 |
| Prepaid inbound for M P |
Q1 - 2003 |
| Retention and revenue Enhancement |
March 2004 |
ICICI Bank |
Outbound—Home Loans |
2 years |
Standard Chartered Bank |
Outbound—Liabilities and
Mileage |
3 years |
Development Credit Bank |
Inbound |
1 year |
Raymond (Plug IN) |
Inbound |
1 years |
Voltas |
Inbound |
5 years |
Alcatel |
Inbound |
5 years |
Intrex (Zee Lottery) |
Inbound |
1.5 years |
LIC Housing Finance, NIIT, GE |
Inbound |
|
BSES, WHIRLPOOL, IDBI,
VIDEOCON |
Manpower Outsource |
|
VSNL, ITC, GE, METLIFE |
Outbound |
|
DELHI
We have 3 Call Centers. The main operations are in Janakpuri
where we have 11,200 sq.ft. and 244 workstations. There is vacant space available in the
building for expansion. Additionally, there are 120 workstations in Nehru Place where the
H.O. is located.
Some of our Major Customers
Name of Client |
Description of Project |
Since When |
BSES |
Inbound for Electricity Complaints |
3-1/2 years |
GE, NIIT, Hathway,
Mc Donald’s, LIC Housing Finance, Sleepwell, TVS, Ashok Leyland, Kaff, Faber,
Luminous, Hindware, GAIL, ONGC, UTI Bank, New India Assurance, Oriental Bank of Commerce |
Inbound for Diverse Applications |
3 years |
DELHI Government Transport
Department, DDA, Delhi Jal Board, MCD |
Inbound Helpline |
2 years |
Standard Chartered Bank Liabilities and
Mileage |
Outbound |
3 years |
HUTCH |
Outbound Postpaid Activation Including FOS |
1 year |
ICICI Bank, Career Launcher, UPS, etc. |
Outbound |
|
AIIMS and Mother Dairy |
Manpower Outsource |
|
AIRTEL |
INBOUND & OUTBOUND |
1 year |
KOLKATA
We have 6,200 sq.ft. which accommodates 134 workstations.
Some of our key customers
Name of Client |
Description of Project |
Since When |
Calcutta Electiricy Supply Corporation
(CESC) |
Inbound Complaint Handling |
3 years |
Airtel Collections, Reminder Calls,
Corporates, Retention, Alex Churn, Prepaid Recharging reminder, etc. |
Outbound including FOS |
1 year |
GE, NIIT, DCB, LIC, Ananda Bazaar Patrika,
Pepsi, Berger Paints, etc. |
Inbound |
3 years |
SCB Liabilities, ICICI Bank |
Outbound |
2 years |
TATA AIG |
Outbound |
0.5 years |
Airtel |
Prepaid Inbound for Bihar |
1 year |
BANGALORE
We have 8,500 sq.ft. which accommodates 245 workstations. Vacant space
is available in the building for expansion.
Some of our Key Customers
Name of Client |
Description of Project |
Since When |
Airtel Revenue Enhancement, Customer
Lifecycle Management, Unbilled/Others, Bliss |
Outbound |
1.5 years |
VISA, TOYOTA, GE, HATHWAY, DCB, etc. |
Inbound |
2 years |
TATA Telecon, Airtel |
Manpower Outsource |
|
ING Vysya, SCB, ICICI Bank, TATA AIG |
Outbound |
3 years |
TATA TELESERVICES |
Inbound & Outbound |
2 years |
HYDERABAD
We have 8,000 sq.ft. which accommodates 175 workstations. Vacant
space is available in the building for expansion.
Some of our Key Customers
Name of Client |
Description of Project |
Since When |
Airtel Revenue Enhancement, Customer
Lifecycle Management, Prepaid Pre-barring Calling |
Outbound |
1.5 years |
Municipal Corporation Of Hyderabad |
Inbound Helpline |
0.5 years |
GE, NIIT, DCB, Hathway |
Inbound |
2 years |
ICICI, TATA AIG, SCB, CITICORP |
Outbound |
3 years |
TATA TELESERVICES |
Inbound & Outbound |
|
PUNE
We have 6,500 sq.ft. which accommodates 150 workstations. More
space is available in the building for expansion.
Some of our Key Customers
Name of Client |
Description of Project |
Since When |
Airtel |
Maharashtra Prepaid Inbound and Dealer
Helpdesk |
2 years/03 months |
ICICI, VSNL, ITC, Maruti |
Outbound |
3 years |
GE, DCB, Raymond, NIIT |
Inbound |
3 years |
AHMEDABAD
We have 10,000 sq. ft. which accommodates 200 workstations.
Space is available for expansion.
Some of our Key Customers
Name of Client |
Description of Project |
Since When |
Airtel |
Prepaid Inbound for Gujarat |
2 years |
| |
Prospect & Low ARPU Postpaid for
Gujarat and MP |
3 months |
| |
Dealer Helpdesk |
6 months |
| |
Outbound for Customer Lifecycle
Management, Retention and Revenue Enhancement |
1 year |
SCB, ICICI, ITC |
Outbound |
3 years |
NIIT, GE, DCB |
Inbound |
3 years |
Times of India, GIPL |
Manpower Outsource |
2 years |
TATA TELESERVICES |
Inbound |
2 years |
BHUBANESWAR
We have 2000 Sq.Ft. which can be further increased to
accommodate more work stations.
Name of Client |
Description of Project |
No. of Workstations |
Airtel |
Inbound & Outbound |
60 |
|
